Warranty and Policy

This document outlines the warranty, order processing, shipping, and returns policies for purchases made through our online shop. As we sell various brands of audio equipment, it's important to note that specific product warranties are primarily provided by the respective manufacturers.

1. Scope of Warranty & General Terms

This policy applies to all products purchased from Elyqq. By placing an order with us, you agree to be bound by these terms. We are committed to providing quality audio equipment and excellent customer service.

2. Order Processing

Order Confirmation: Upon successful placement of an order, you will receive an email confirmation containing your order details, a unique order number, and a summary of your purchased items. This email signifies that we have received your order, but it does not constitute acceptance of your order.
Order Acceptance: All orders are subject to availability and our acceptance. We reserve the right to accept or decline your order for any reason, including, but not limited to, product unavailability, errors in pricing or product description, or issues with payment verification. In such cases, we will notify you promptly and issue a full refund if payment has already been processed.
Payment: We accept various payment methods as indicated on our website. All payments are processed securely. Your order will be processed only after successful payment authorization.
Order Changes/Cancellations: If you wish to change or cancel an order, please contact our customer service immediately. We will do our best to accommodate your request if the order has not yet been processed for shipping. Once an order has been shipped, it cannot be canceled.

3. Shipping Policy

Shipping Destinations: We ship to addresses within Cyprus. Please verify our shipping capabilities for your specific location during checkout or contact us .
Estimated Delivery Times: We strive to dispatch orders promptly. Estimated delivery times will be provided during checkout and in your order confirmation email. Please note that these are estimates and actual delivery times may vary due to factors beyond our control (e.g., customs delays, carrier issues, public holidays).
Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number, allowing you to monitor the progress of your delivery.
Shipping Damage: Please inspect your package immediately upon arrival. If you notice any visible damage to the packaging, make a note of it with the carrier and contact us within "24-48" hours of receipt. For damage to the product itself, retain all packaging materials and contact us immediately for assistance.
Lost Shipments: If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier first. If the issue persists, contact our customer service for further assistance.

4. Returns & Refunds Policy

Return Period: You may return most new, unopened items within 5 days of delivery for a full refund or exchange. Items must be in their original condition, including all original packaging, accessories, and documentation.

Non-Returnable Items: Certain items may be non-returnable, including but not limited to:

Return Process:

Request a Return Authorization (RA): Before returning any item, you must contact our customer service to obtain a Return Authorization (RA) number. Returns sent without an RA number may be refused.
Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and any promotional items.
Ship the Item: Clearly mark the RA number on the outside of the package. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.
Return Shipping Costs: Unless the return is due to our error (e.g., incorrect or defective item received), the customer is responsible for the return shipping costs.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (e.g., "7-10 business days").
Original shipping charges are non-refundable unless the return is due to our error.

Exchanges: If you wish to exchange an item, please indicate this when requesting your RA number. Exchanges are subject to product availability.

5. Product Warranty (General)

While we sell various brands, we guarantee that all products purchased from us are new and free from defects in materials and workmanship at the time of delivery. Any specific warranty coverage beyond this initial guarantee is provided directly by the manufacturer.

6. Manufacturer's Warranty

Primary Warranty: The majority of audio equipment we sell comes with a limited warranty directly from the original manufacturer. The terms, duration, and conditions of this warranty vary by brand and product.
Warranty Registration: Some manufacturers require product registration to activate the warranty. We encourage you to register your product directly with the manufacturer upon purchase.
Claiming Manufacturer Warranty: In the event of a defect covered by the manufacturer's warranty, you will need to contact the manufacturer or their authorized service center directly. We can assist by providing necessary purchase documentation, but the warranty claim process is handled by the manufacturer.
Our Role: Our responsibility is generally limited to providing valid purchase documentation (e.g., invoice) that may be required by the manufacturer for warranty claims. We do not offer extended warranties or service beyond what is explicitly stated by the manufacturer.