Buying from an authorized AudioQuest dealer is the best protection you have for your investment in our brand. If you purchase from an unauthorized dealer, AudioQuest’s warranty will not be valid, and you may run the risk of buying a counterfeit cable.
Only Buy from Authorized AudioQuest Dealers and Distributors
One of the unfortunate consequences of building a successful premium brand is the appearance of counterfeit products. AudioQuest is not immune to this problem. While we make every effort to combat counterfeiting, we continue to see various products being sold as “AudioQuest” that are NOT genuine.
These counterfeits DO NOT meet AudioQuest quality standards and in fact, often turn out to be nothing more than common hardware store-grade cables hidden beneath an attempt to match our braid patterns and plugs.
The persons most hurt by these phony offerings are our potential customers, who in good faith may make a purchase feeling that they have stumbled upon a “too-good-to-ignore” deal. Also hurt are those who, while realizing the cables aren’t genuine, hold hope that the cables are at least “close” in quality. Sadly, this is very rarely the case.
We advise customers to only buy from authorized AudioQuest dealers and distributors. If you see AudioQuest-branded products being sold for “too-good-to-be-true” prices, the chances are very good that the products are counterfeit. Be particularly wary of AudioQuest-branded cables being offered for unusually low prices from China and Hong Kong, especially on auction or bid sites.
AudioQuest cannot ensure the authenticity of any product purchased from any unauthorized AudioQuest dealer. If purchasing from a marketplace, such as Amazon or eBay, please verify that the seller is authorized. To verify that a dealer is authorized to sell AudioQuest before purchasing via the AudioQuest Dealer Locator click here.
If you have any questions, please contact us firstname.lastname@example.org.
Your new DragonFly is warranted to be free from defects in materials and workmanship for one year from the date of purchase, subject to the limitations and conditions contained in this warranty. This warranty covers the cost of both labor and materials on any repair deemed necessary by our service department. Your proof of purchase or a copy of your sales receipt must accompany all requests for warranty coverage.
If at any time your DragonFly malfunctions as a result of faulty materials or workmanship, we will repair the defect(s) or replace the unit as deemed appropriate at our sole discretion. AudioQuest reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your DragonFly is deemed appropriate by our service department, we will replace it with one of the same or most similar style, of a value not in excess of the original purchase price of your product.
Please register at http://www.audioquest.com/dragonfly-series-registration/.
When a software update is available, AudioQuest will send an email, so that you can be sure your product has the latest features.
Limitations and Conditions
This warranty is subject to the following limitations and conditions:
A) The unit will not be covered under the warranty if:
1. It has been altered or modified in any way.
2. It has been damaged due to misuse, negligence, accident or improper operation.
3. It has been subjected to water damage, or extremes of humidity or temperature.
4. It has been purchased from an unauthorized dealer, or unauthorized repair or service has been performed.
B) For repairs and returns:
1. A request for a Return Merchandise Authorization (RMA) number must be made in writing or via phone to AudioQuest.
2. A return address and phone number must be included.
3. Returned product must be accompanied by the RMA number, a written description of the defect or issue, and a photocopy of the original purchase receipt.
4. Customer is responsible for paying shipping charges to AudioQuest.
5. If the product is found to be out of warranty, as a condition found in A) above, the customer will be given the option to pay for the repairs or replacement, or to have the unit returned to them.
C) Limited to original purchaser
1. This Warranty is for the sole benefit of the original purchaser of the DragonFly and shall not be transferred to a subsequent purchaser of the product.
Warrantor and Contact
Inquiries regarding the Limited Warranty, or a request for an RMA may be sent to the following address:
Attn: Customer Service
2621 White Rd
Irvine, CA 92614
Phone: (949) 585-0111
Netherlands, Germany, UK
Attn: Customer Service
Hoge Bergen 10
4704 RH Roosendaal
Phone: +31 165 54 1404Warranty Outside the USA, Netherlands, Germany or the UK
AudioQuest has authorized distributors in many countries of the world. In each country, the authorized distributor or dealer thereof has accepted the responsibility for warranty of products sold in their respective countries. Warranty service should normally be obtained from the authorized distributor or dealer from whom you purchased your product. In the unlikely event of service required beyond the capability of the distributor, AudioQuest will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to AudioQuest, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment.
AudioQuest makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty.
No representative or other person is authorized to assume for AudioQuest any liability except as stated in this warranty.
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Bowers & Wilkins products are designed and manufactured to the highest quality standards. However, if something does go wrong with the product, B&W Group Ltd. and its national distributors warrant free of charge labour (exclusion may apply) and replacement parts in any country served by an official Bowers & Wilkins distributor. This warranty complements any national or regional law obligations of dealers or national distributors and does not affect your statutory rights as a customer.
Special warranty terms apply in the Russian Federation.Specific import regulations apply in Brazil.Please contact the relevant national distributor for details.
Is valid only for products purchased from an authorised Bowers & Wilkins retailer or dealer.Is not valid for any counterfeit products. Any product received for service that Bowers & Wilkins determines is fake will not be returned. The sale and distribution of counterfeit products is illegal.Is valid from the date of purchase for a period of five years for passive loudspeakers, two years for powered loudspeakers, electronics and headphones and 90 days for accessories, except that exclusions apply in certain countries in line with national law. Please consult the Bowers & Wilkins distributor in your country for detailed information.Is limited to the repair of the equipment (which could be a repair or replacement at our discretion, neither of which affects your original warranty). Neither transportation, nor any other costs, nor any risk for removal, transportation and installation of products is covered by this warranty.Is only valid for the original owner. It is not transferable.Will not be applicable in cases other than defects in materials and/or workmanship at the time of purchase and will not be applicable:For deterioration of component parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.For damages caused by incorrect installation, connection or packing.For damages caused by any use other than correct use described in the user manual, negligence, modifications, or use of parts that are not made or authorised by B&W Group Ltd.For damages caused by faulty or unsuitable ancillary equipmentFor damages caused by accidents, lightning, water, fire heat, war, public disturbances or any other cause beyond the reasonable control of B&W Group Ltd. and its appointed distributors.For products whose serial number has been altered, deleted, removed or made illegible.If repairs or modifications have been executed by an unauthorised person.
Should you have any concerns regarding the performance of your product, please use the following procedure:
Call the Bowers & Wilkins national distributor in your country of residence.You can find all contact details by clicking on ‘Contact Bowers & Wilkins’ at the bottom of this page and selecting the appropriate country.Our representative will discuss your concerns. If it is found necessary to return the product for repair, you may be given a Return Merchandise Authorisation. You should not return the product without this authorisation, if given.To validate your warranty, you will need to produce the original sales invoice or other proof of ownership and date of purchase.
Bowers & Wilkins recertified products are pre-owned products that have undergone rigorous testing to ensure they meet Bowers & Wilkins strict quality standards for both sonic performance and mechanical integrity. We back every recertified product with a two-year warranty.
Recertified products are repacked in special packaging, complete with all documentation and, where applicable, the cables that originally shipped with the product.
On occasion recertified products may contain minor cosmetic blemishes, and they are supplied in packaging that differs from that which you will find in stores.
Has undergone rigorous testing to ensure they meet Bowers & Wilkins strict quality standards for both sonic performance and mechanical integrity.Is refurbished with replacement parts for any defective modules identified in testing.Is put through a thorough cleaning process and inspection.Is supplied with complete documentation.Is supplied with two-year warranty.Where applicable is supplied with cables.Where applicable is supplied with remote control.Where applicable are supplied with new ear cushions.Where applicable firmware is updated to the latest version.Is given a new recertified serial number.Comes in white recertified product packaging.May have minor cosmetic blemishes.
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This Rotel apparatus has a warranty against faulty material and workmanship when used in normal domestic operation for the purpose for which it was designed and is subject to the following conditions:
The product is acquired from an authorized Rotel dealer and the included warranty registration card is completed and posted within 30 days from date of purchase.Any claim arising out of this warranty should be made either directly to the authorized dealer from whom the equipment was purchased or to Rotel's authorized distributor in the country you made the purchase. As a condition of Rotel's obligation to honor the terms of the warranty, a copy of your invoice or bill of sale from the authorized Rotel selling dealer must be supplied when the product is presented for repair.(a) In the event of warranty service being required from Rotel the equipment must be securely packed and dispatched to Rotel's authorized distributor or the nearest authorized service depot, pre-paid and if desired, insured by the owner.
(b) Defective component parts (excluding fuses) will be replaced free of charge and the equipment returned freight paid.This warranty expressly excludes:
a) Damage caused by incorrect use of the apparatus.
b) Loss or damage in transit in either direction.
c) Contingent and third party liability.Any service modification or alteration carried out by any person other than the authorized representative of Rotel or their appointed agents renders this warranty invalid.No alteration or variation of the warranty will be recognized.This warranty is not transferable.
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We stand for the quality of our Sonos products. We offer a 2 year full warranty on all products sold. The details of this warranty are set out in our End User License and Warranty Agreement (EULA). A summary of the conditions of the Sonos Warranty is set out below. In the event that there is any conflict between this summary and the EULA, the EULA will control.
Your local consumer protection laws may provide additional rules on warranty. The Sonos Warranty does not in any way restrict the rights that you may have under such rules.
The Sonos Warranty covers defects in materials and workmanship in every Sonos product for two (2) years from the date of shipment from Sonos or the date of the original retail purchase from an Authorised Sonos Dealer. The Sonos warranty does not guarantee that Sonos products will at all times operate without interruption or will be error-free, or that all errors may be corrected.
If you have a valid claim under the Sonos Warranty and have returned the product in accordance with the procedure set out below, we will repair or replace the defective product free of cost.
If we determine that the problem is not covered under the Sonos Warranty, we will notify you and inform you of service or replacement alternatives that are available to you for an additional fee.
The warranty period is not extended if we repair or replace your product.
Your Sonos Warranty is transferable with ownership, so if you give or sell the Sonos product to someone during the guarantee period, it's still covered.
There are some exclusions to the Sonos Warranty, including but not limited to:
Problems that result from external causes such as accident, abuse or misuse;Use that is not in accordance with Sonos' product instructions;Products with missing or altered serial numbers;Products which have had their housings opened or are otherwise tampered with; orProblems caused by using third party accessories, parts, or components.
To return a product from within the Sonos Service Region, please follow the instructions set out below.
If you want to return a product from a location outside the Sonos Service Region, please contact Sonos Customer Care. There may be restrictions as to our ability to handle your claim and/or there will be shipping costs involved in returning the product. The Sonos Customer Care team will be able to provide more information.
Contact Sonos Support to get a RMA number
To return a product from within the Sonos Service Region you can obtain a Return Merchandise Authorization (RMA) number by contacting Sonos Customer Care. Just call us at the free phone number or use any of the other contact methods listed.
Alternatively, if you are returning a product under the 100 day return policy, you can print and email this return form.Use the Sonos shipping label and save a copy
You will receive an email confirming the RMA number. This email will include a prepaid returns shipping label. Use the Sonos shipping label you have received and follow the shipping instructions set out on the label to send the products back to Sonos. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier.Return the product within 14 days of the RMA issue
Sonos must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All contents (brochures and wires) need to be included. When returning a product under the 100 day return policy, the product must be returned in its original Sonos packaging.Receive your refund or a repaired or replacement product
If you have returned the product under the 100 day return policy, provided your return meets the above conditions, you may expect to see a credit to your account within 10 – 15 working days. Credit will be issued in the same manner as your original purchase payment.
If you are returning a defective product under the Warranty, we offer advanced replacement. Your replacement product(s) will ship within 1-2 working days from the RMA request. If your product(s) does not qualify for advanced replacement, your product(s) will ship upon receipt and inspection of your original product(s). We may require a valid credit card number to ship replacement product(s).
If we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the Sonos Warranty, we reserve the right to charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.
Sonos may change these Terms of Sale at any time by posting revised terms on this Website. However, such changes will not affect the terms applicable to sales that were concluded prior to the date the revised Terms of Sale were posted. If any part of these Terms of Sale are for any reason unenforceable, that shall not affect the validity and enforceability of any of the remaining provisions of the Terms of Sale.
These Terms of Sale are subject to the law of the country where you live. If we are unable to resolve any conflict between us, you may submit it for dispute resolution via http://ec.europa.eu/consumers/odr (EU only) or to a competent court in your country of residence.